FAQs

Q: How long will my order take to arrive?

A: Orders within New Zealand usually arrive in 2–5 business days, and Australia in 4–10 business days. You’ll get a tracking number by email once your order ships.

Q: How much is shipping?

A: Shipping is calculated at checkout based on your location and items in your cart. You’ll always see the total before you pay.

Q: Can I return or exchange a product?

A: Yes! Returns and exchanges are accepted within 14 days of delivery for unused products in their original packaging. For full details, see our Refund Policy Page 

Q: Are Kawa products cruelty-free?

A: Absolutely! All our products are 100% cruelty-free and never tested on animals.

Q: Can I change or cancel my order?

A: Contact us as soon as possible. If your order hasn’t shipped yet, we may be able to update it.

Q: Where is Kawa Cosmetics based?

A: Proudly Aotearoa NZ based, with some products carefully curated by us from overseas. Some items may be enhanced with native ingredients or repackaged locally by us.